Ten dealers from Volkswagen UK’s network are today headed to the carmaker’s headquarters in Germany to receive awards in recognition of the customer satisfaction and aftersales performance.
Three small, three medium and three large dealers were selected for the award, along with one standalone authorised repairer.
They were judged according to how they scored in the CEM (Customer Experience Management) survey on customer service and first-time fix. This score was then combined with a number of sales and profit criteria to find the winners.
The dealers were:
(Small) Anthony Motors, Aberystwyth; Carrs of Hexham; Barnards Volkswagen of Stowmarket.
(Medium) JCB Volkswagen, Ashford; Listers Evesham; Hadwins Volkswagen of Grange Over Sands.
(Large) Sinclair Garages of Swansea; Hayselden of Barnsley; TL Darby Volkswagen of Burton-On-Trent.
(Authorised Repairer) North Street Motors of Moreton-In-Marsh.