Car manufacturers and the iPhone generation

548 More

Earning the right to be successful

535 More

Knowledge is power

609 More

Selling cars – it’s all about timing

852 More

Truemag

  • Home
  • About
  • Advertise
  • Archives
  • Contact
  • Subscribe

Complaints about used car dealers up 8 percent in 2009

Government-funded advice service Consumer Direct has revealed that complaints about second-hand cars bought from independent dealers has topped the list of concerns for the fourth year running.

In total, Consumer Direct received 50,790 complaints about second-hand cars bought from independent dealers, up by 8% on the previous year.

Complaints about TVs came second, up 9% to 22,184 and complaints about mobile phone service agreements came third, down 29% to 22,172.

The data collected by Consumer Direct is used to help the Office of Fair Trading, local authority Trading Standards Services and other enforcement bodies to build intelligence, determine priorities and focus resources.

The high level of used car complaints was a factor in the OFT’s decision to launch a market study into second-hand car sales in May 2009. The final report from this study is due to be published in the spring.

Feb 1, 2010MTI
  • As used car complaints rise again OFT warns car buyers what to look out for
  • Used car dealers top OFT consumer complaints list
  • Used cars top Consumer Direct complaints list
  • OFT to launch probe into second hand car sales
  • Used car market is still top for customer complaints
  • Used car dealers top complaints list
  • Hyundai chase market share but at what cost?Ease up on the rigid sales process or risk driving buyers away
    MTI
    11 years ago Consumer, Newscar complaints, car dealers complaints, car sales, Used car, used car complaints, used car dealer complaints, used car sales complaints71
    Most viewed
    Top 100 UK Dealer Groups
    38,736 views
    The car sales process and the “9 point plan”
    10,813 views
    webuyanycar review – They will buy any car but beware of the asterisk
    5,490 views
    Most commented
    Car sales and the power of silence…
    25 Comments
    Car dealers still not prepared to play the “we buy any car” game
    23 Comments
    A Traders Tale – Part Four
    22 Comments
    Win a pre-loaded Ipod Shuffle!
    19 Comments
    Bargain of the Week – StreetKa 1.6i Luxury
    14 Comments
    Bridal Hair Berkshire
    Fox Body to 2018 Mustang Parts
    and Accessories
    About MTI

    Motor Trade Insider
    is written by people working actively in the motor trade for people on the inside and people on the outside.

    Our aims
    Build a bridge between consumers and the trade, create Interesting and informative content, break down barriers and create better understanding, expose bad practices and rip-offs and promote outstanding products and service.
    Have something to say?
    We are always looking for experienced writers who can write good original quality posts on motor-trade-insider.com. Please contact us if you would like us to consider you. Make sure you give us details of your own blog or a link to some articles you have written.
    2017 © Motor Trade Insider
    Truemag theme by StrictThemes