Toyota has said it respond faster to complaints and will listen more carefully to customers after the recall of millions of cars worldwide over safety fears. It also said it would enlist the help of outside experts across the world.
The carmaker made the pledge following the first meeting of its “global safety committee”, which has been set up following the recalls. Executives and workers from around the world met for the inaugural meeting of Toyota’s safety committee at the carmaker’s headquarters in Japan.
Toyota was forced to recall more than 8 million cars globally after faulty brakes and accelerator pedals.
“Listening carefully to the voice of the customer is crucial to regaining credibility from our customers,” said Toyota president Akio Toyoda.
“We are setting up a system to respond more quickly to complaints.”
The carmaker said it would bring in independent experts to help evaluate what went wrong with its quality control measures.