Motor Codes has unveiled a checklist for garage clients which it hopes could help individuals to not use anything but highly rated companies.
The concept is to hopefully give consumers straightforward tips that should enable them to quickly distinguish the good from the bad.
In a nutshell, it states that a good garage will certainly:
• Agree required work with you and check before starting additional jobs.
• Set a clear price/payment method and won’t change these without checking with you.
• Encourage technicians to discuss work required in a straightforward way.
• Not charge for small/easy jobs.
• Contact you after a few days to ensure you’re totally satisfied.
• Collect customer feedback and act on it to make improvements.
• Treat any complaint as an opportunity to restore satisfaction.
• Leave you feeling well treated and happy to return.
• Offer you a loyalty bonus or reward.
This is something in excess of 6200 Motor Codes garages currently accomplish, garages such as Complete Car Maintenance of Surrey.
‘Every customer wants to know that their technician is competent and is equipped with the skills required to fix any issue quickly and efficiently, said top technician winner there, Stuart White.
‘However, this on its own won’t keep customers coming back and won’t raise the standards across our industry – that’s where the Motor Codes Customer Care Checklist comes in.’
‘If it’s not up to scratch,’ added Motor Codes director Chris Mason, ‘there are over 6200 great garages to chose from.’
He also pointed our that consumers looking for additional reassurance may use the free of charge advice line – and this has already assisted more than 2500 car owners this year.
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