There is always a story to tell in the car business and sometimes they are scarcely believable. This one involves the usual protagonists; the salesman and the customer. The salesman is still active in the business and knows how MTI reaches out to the masses and therefore despite my plea that people would be sympathetic I cannot mention his name or the dealership he works at, just that it’s on the south coast somewhere.
Matt was working his 7th straight day in the showroom and although I am not comparing this to jobs where people really do work hard and for a lot less reward, a dedicated car sales person who puts in long hours will often end up mentally fatigued and a little less committed than if he was refreshed and raring to go.
Anyway Matt picked up an enquiry from a lady who wished to book a test drive in a new car, a Vauxhall Astra to be precise and her and her partner wished to do so that afternoon around 4pm.
Fine by Matt as he figured that he could deal them up and take his couple of days off knowing he had put one in the onion bag before signing off.
As much as we all like to think that an appointment is an appointment it is not like the dentist where you get fined for missing or being late for one, in our game you have to take it on the chin smile sweetly and get on with it. So the upshot was that the couple arrived at just before 6pm just as Matt was leaving, having figured that his no shows were another set of messers.
Being the pro he is, however, he decided that he would see if he could get them out in a car and back to sign them up in record time. That would have been fine except for the fact that both of the customers involved wanted a drive, so out they all went for Matt’s obligatory test drive around the industrial estate and back again which was a tried and tested route and had worked for hundreds of customers previously. But isn’t it always the way when you want to get off, they wanted a drive on the dual carriageway which is perfectly acceptable at any other time, just not right now. So Matt just decides to go with the flow and let them do what they want.
Everything was going well right up until about 8pm when the 2 ladies became hysterical and woke Matt up from his slumber, they had driven so far they had gotten lost and as Matt was snoring loudly they didn’t want to wake him and decided to try and find their own way back but couldn’t. Realising that the petrol gauge was off the needle and they were no nearer to getting home they hoped that their snoring salesman may wake up in time to save them.
Needless to say they didn’t buy a car from Matt and his manager was slightly annoyed with him, but to his colleagues he has become the legend that fell asleep with customers on a test drive and couldn’t be woken until they started crying.
The hard work, perseverance and dedication to duty didn’t result in a sale but Matt we salute you!