Consumer complaints about used car dealers tops the list. Consumer Direct answered more than 1.5 million calls and emails from consumers in 2007 and logged 819,815 complaints on its database, up 18 per cent from the previous year. In total, Consumer Direct received 41,880 complaints about second hand cars bought from independent traders, up 18 per cent on the previous year. Complaints about mobile phone service agreements came second, up 49 per cent and complaints about TVs came third, up 14 per cent. David Sayer, Head of Governance for Consumer Direct North East said: 'The rise in complaints in 2007 reflects, in part, a growing awareness of the service among the general public as well as an increasing willingness among consumers to complain when they buy unsatisfactory goods or receive poor service. Consumers are finding that by arming themselves with information about their rights, they stand a better chance of resolving problems with shops and traders.'
All car sales people will use silence in the car selling process. They use it because it is powerful and effective, so why not turn the tables and use it on them? A car salesman is just that, a salesman and in your dealings with him you will inevitably be asked to buy a car. […]